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05-31-2024 07:36 AM
We recently updated our Global Protect clients to 6.2.3-270 and now at every bootup I get this error from Global Protect saying "The Parameter is incorrect". And I can click OK and the client logs in to the GP server. But its an annoyance thing cause it happens at every boot. Is there a way to see what is incorrect?
06-05-2024 02:11 AM
Hi @szahirniak ,
Sounds like you're running into bug IDGPC-20322.
Currently there's no fix for it yet but target fix is planned for GP versions 6.1.5 and 6.2.4
Please reach out to support to confirm if you're running into this exact same issue and for confirmation on fix releases.
Kind regards,
-Kim.
06-14-2024 02:55 AM
Hi Kiwi,
Is there a Knowledgebase article on this that we can reference?
06-14-2024 03:45 AM
Hi @SinovuyoGamnca ,
No, GPC-20322 is an internal bug so far and hasn't been published.
I recommend reaching out to support to confirm if you're hitting this exact bug or a different issue.
Kind regards,
-Kim.
08-12-2024 12:51 PM
I had the same issue with one of my clients.
Make sure Microsoft Edge WebView2 Runtime application is up-to-date. You can check this under Apps > Installed Apps on windows.
The version that fixed the issue was 127.x.x.x. The client that had issue in my case was on version 100.x.x.x
Hope this helps
08-13-2024 07:16 AM
It's caused by GP looking at at reg key that does not exist with some versions of Webview.
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft EdgeWebView\InstallLocation Set the reg key correctly and reboot and GP should work.
08-13-2024 09:38 AM - edited 08-13-2024 10:58 AM
Do you know what they key should be set to? I added a String Key for InstallLocation: C:\Program Files (x86)\Microsoft\Edge\Application\127.0.2651.98
It eliminated the Parameter Invalid error but now I get an error: Failure - Cannot found the WebView2 component (0x80070002) and it just hangs
08-30-2024 12:20 AM
Your solution worked for me, after setting it and rebooting Global Protect 6.2.4 works like a charm on my ARM64 laptop. Hopefully Palo Alto will fix this in their next release.
09-17-2024 12:02 AM
The registry fix worked for us too, but we have tested GlobalProtect 6.3.1 and this issue is now resolved
See issue ID GPC-20427 in the Addressed Issues list: Addressed Issues in GlobalProtect App 6.3 (paloaltonetworks.com)
10-16-2024 05:32 PM
What does the reg key need to be set to??
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