Globalprotect tries to connect then goes back to 'Connect' button

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Globalprotect tries to connect then goes back to 'Connect' button

L0 Member

Having one computer that has issues with the GP client. I have tried GP version 4.8, 5.2, and 6.1 and various means of having them update or refusing to update etc.  I have restarted the computer, uninstalled and deleted app data and Program Files folders. Removed every trace of registry entries. Etc etc

 

This single computer just will not connect. Now, if I install 4.8 it will connect, say it needs to upgrade and download 6.1 and install but after that it will not connect.  I do not understand where the disconnect is with this one computer.

 

Also.. even after removing all appdata/program files/registry, when re-installed GP still retained the SAML login info. Something I'm missing?

 

I don't want to swamp the post in logs but if someone wants one in particular to help, let me know.

 

Thanks in advance.

2 REPLIES 2

L7 Applicator

wouldn't hur to take a look at the logs...   try to connect at an exact time..... then just post the "pangps" file content from that time onwards.

L0 Member

Thanks for responding.  In the end we re-imaged the machine and that fixed it.

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