GlobalProtect unable to connect. TLS issue

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

GlobalProtect unable to connect. TLS issue

L0 Member

Hi all,

 

I just wanted to share something with you all. We are rolling our GlobalProtect to all our users and we came across the following issue with some users.

1.Users can not connect via GlobalProtect or even connect to the web portal.

2. Users are able to connect to the web portal from Chrome and Edge but are not able to connect using IE.

 

After a lot of time looking we found the issue to be the following registry keys on the laptop:

 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL]
"AllowInsecureRenegoClients"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL]
"AllowInsecureRenegoServers"=dword:00000000

 

Once we deleted these 2 registry keys we were able to connect.

 

Hope that helps someone out there!

0 REPLIES 0
  • 1423 Views
  • 0 replies
  • 1 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!