04-30-2020 06:07 AM
I have a customer that many of his VPN SSL clients are disconnected many times during the day. In the GP logs (pan_gp_event.log) I can found : "Tunnel is down due to socket closed"
GP Agent : 5.0.8
Before updating the agent or switching to IPsec, Is there a VPN SSL "mode" BUG in that specific OS/Agent version ?
04-30-2020 07:01 AM
are these users on cable or wifi,
I only ask as we had a similar issue with the same socket closed error but it was OK when the user connected to their router via a cable, we installed a different wifi interface driver and this resolved the issue.
there was a pointer to this failure in the windows event log, perhaps look there for some other clues.
04-30-2020 04:57 PM
There are on "wired" network, not WIFI. I will try a GP agent update to see if its better.
04-30-2020 09:56 PM
Ok but this may still be a nic driver issue. I would still check the windows event log.
05-04-2020 09:50 AM - edited 05-04-2020 09:50 AM
Do you have HIP Checks enabled? If you do and are not using them, un-check the "collect HIP data" on the portal settings. As this, even with Always on, enacts the inactivity timer configured under that gateway. We encountered a similar constant drop in connection when leveraging SSL, disabling HIP collection corrected it. Seems like the expected behaviors do not always function as expected.
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