We recently upgraded our GlobalProtect clients to 5.2.5-84. Since then, the client won't start on Windows 7 claiming that it cannot find the following file : api-ms-win-shcore-scaling-l1-1-1.dll
On Win 7 x86, we managed to make it work by copying a dll found on a ressource forum but it doesn't with Win 7x64
Does someone encounter the same issue ?
Did someone find a workaround ?
I have the client on a PC, and I am the admin on this PC, and this is on this PC that the update is requested each time I launch the client. I do not have access to the Agent configs, I think. Hence, I understand there is nothing I can do, except clicking on "no" all the time. Not really nice..
I can understand (maybe..) that the new version has not been developed for Windows 7, but there are a lot of platform still running on Windows 7, and popping up the update windows all the time is definitely annoying, as you can imagine. My Windows 7 platform is planned to run still for years, and I have this update windows several times each day now..
I have one of the client had reported with the same issue. I found a workaround where you have to go in and delete Microsoft visual C++ redistributable packages of 2015(both x86 and x64) & 2017 (if any). But again, it worked for 2 of my clients and then failed on 1. So, not sure about it but its worth giving a try.
I have read this document updated Apr 12, 2021.
But why 5.2.5 works without problems with Windows 7 and from 5.2.5-c84 and major does not works?
my suggestion are that all 5.2.x continue to work with Windows 7.. and if Paloalto networks want to make a *new *version that does not work with windows 7 ... the call 5.3 and not 5.2.x
If I may say it:
The situation looks now somewhat pathetic.
Paloalto is now releasing a client that has problems. Sorry but this is the case: Ok maybe to decide that the client will not work on Windows 7 any more - which is already something hardly acceptable (by the way it also apparently does not work on WIndows 8 and 8.1) - but then having this annoying pop-up window asking all the time to update the software while updating it will lead to a system failure looks like a coarse bug, I'm afraid.
And now, this cannot be us (users) that should find a way to workaround this problem, I think (as this seems to be the case in this discussion). Paloalto needs to work properly and produce a client (updated on not) that do not lead to problems (and - I think - that should still work on Windows 7).
Let start with the important things first and put this discussion in the correct order, I think.
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