Missing api-ms-win-shcore-scaling-l1-1-1.dll on upgrade from 5.2.5-66 to 5.2.5-84 on Windows 7
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Missing api-ms-win-shcore-scaling-l1-1-1.dll on upgrade from 5.2.5-66 to 5.2.5-84 on Windows 7

L0 Member



We recently upgraded our GlobalProtect clients to 5.2.5-84. Since then, the client won't start on Windows 7 claiming that it cannot find the following file : api-ms-win-shcore-scaling-l1-1-1.dll


On Win 7 x86, we managed to make it work by copying a dll found on a ressource forum but it doesn't with Win 7x64

Does someone encounter the same issue ?

Did someone find a workaround ?


L1 Bithead

Yeah, I know that, that's a bit annoying.

Anyway, since there was a workaround on 7 x86, I was hoping to find one for the x64 version.

No luck so far.


Thanks anyway

Ok, but then is there a way to avoid to client asking to update to the new version each time I launch it? This is becoming really annoying..


Thanks for any help on this.




That's a setting that is set on the GlobalProtect portal side of things, not something that you can control on the client side. If you admin the service you are connecting to you can modify this under GlobalProtect Portal -> Agent configs. 

I have the client on a PC, and I am the admin on this PC, and this is on this PC that the update is requested each time I launch the client. I do not have access to the Agent configs, I think. Hence, I understand there is nothing I can do, except clicking on "no" all the time. Not really nice..


I can understand (maybe..) that the new version has not been developed for Windows 7, but there are a lot of platform still running on Windows 7, and popping up the update windows all the time is definitely annoying, as you can imagine. My Windows 7 platform is planned to run still for years, and I have this update windows several times each day now..





I have even some clients that working ok with Windows 7 and Globalprotect 5.2.5 . With the 5.2.6 i report  the error that even you signaled..


Waiting for news. 

Claudio ICT GlemGas

L1 Bithead

I have one of the client had reported with the same issue. I found a workaround where you have to go in and delete Microsoft visual C++ redistributable packages of 2015(both x86 and x64) & 2017 (if any). But again, it worked for 2 of my clients and then failed on 1. So, not sure about it but its worth giving a try.

I have read this document updated Apr 12, 2021.


But why 5.2.5 works without problems with Windows 7 and from 5.2.5-c84 and major does not works?


my suggestion are that all 5.2.x continue to work with Windows 7.. and if Paloalto networks want to make a *new *version that does not work with windows 7 ... the call 5.3 and not 5.2.x


Best Regards



If I may say it:


The situation looks now somewhat pathetic.


Paloalto is now releasing a client that has problems. Sorry but this is the case: Ok maybe to decide that the client will not work on Windows 7 any more - which is already something hardly acceptable (by the way it also apparently does not work on WIndows 8 and 8.1) - but then having this annoying pop-up window asking all the time to update the software while updating it will lead to a system failure looks like a coarse bug, I'm afraid.


And now, this cannot be us (users) that should find a way to workaround this problem, I think (as this seems to be the case in this discussion). Paloalto needs to work properly and produce a client (updated on not) that do not lead to problems (and - I think - that should still work on Windows 7).


Let start with the important things first and put this discussion in the correct order, I think.


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