need to reconnect

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need to reconnect

L0 Member

hey all, 


i'm having an issue whereby when i'm connected to a hotspot the GP connects fine but when switching to a wireless network it fails. my workaround works as below everyday. please let me know which log file you need for this type of issue.  


1.connect to hotspot 2.connect GP 3.connect wifi 4. disconnect hotspot 


my windows patches, carbon black are updated. when on wifi everything works fine.

OS Name: Microsoft Windows 10 Enterprise
OS Version: 10.0.19044 N/A Build 19044


Cyber Elite
Cyber Elite


So just to clarify, if you initiate the connection on the hotspot and then migrate then switch the device to utilize your WiFi network GlobalProtect will reconnect to the gateway without any issues? The problem is that you can't initiate a connection from the wireless network?


If that's the case, have you verified that the wireless network can actually connect to the GlobalProtect portal address? It could be that the network associated with your WiFi network can access the GlobalProtect Gateway, but it's unable to access to actual Portal. 


The logs to look at here would be reviewing the traffic logs on the associated GlobalProtect Portal to ensure that you aren't denying/droping any traffic from the WiFi associated network, and then looking at the PanGPS.log file on the client side of things to see what the client itself is reporting. 

Hi @BPry ,


Yes it does not connect with the initial wifi even on public wifi or intranet. i suspect it was the network settings but will try to look into the logs. 



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