Pressing Connect Button Does Nothing

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Pressing Connect Button Does Nothing

L1 Bithead

I'm using GlobalProtect v5.2.6-87 on a Windows Server 2021 R2. When I click the Connect button for the 1st time, it asks me for the portal. I enter that and the screen switches and says Not Connected. You are using Ethernet 3 and there is the Connect button. Clicking the button does nothing. I tried going to the settings and removing the portal and starting over but still no luck. The only thing I see in the log is: "Failed to get active PanGPA or explorer pid." I think this is only after the server starts.

3 REPLIES 3

L7 Applicator

Check to see if the service pangps is running, perhaps restart it as a test.

I tried but no change

L1 Bithead

It turned out that this won't work if there are more than one accounts logged into a server. I logged off the other account and the next screen for the creds popped up.

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