VPN user not allowed to gain access

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VPN user not allowed to gain access

L0 Member

Has anyone dealt with an issue where a vpn user is out of the country and cannot gain access? They are prompted to login, but it just continues to spin. In the GlobalProtect logs, it's saying 'success' though the portal, but not through the gateway.

1 accepted solution

Accepted Solutions

L0 Member

We were able to figure out this issue. We had to add a 'source region' in the portal.

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L0 Member

We were able to figure out this issue. We had to add a 'source region' in the portal.

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