01-12-2026 01:05 AM
new user get 502 bad gateway after authenticated to IoT portal
troubleshoot so far..
Tried Reloading the Page
Tried a Different Browser
Tried in Incognito Mode
Tested on Another Device
Cleared Browser Cache
Checked for DNS Issues
01-13-2026 01:07 AM
try though the HUB. Maybe old iot links are not valid anymore
01-14-2026 05:10 PM
Hello @PMorendage
could you check whether a new user can see "Device Security" in Strata Cloud Manager under: Insights > Security > Device Security? If the new user can access Device Security in Strata Cloud Manager, the the issue is likely caused by invalid link. This might be caused by migration from IOT portal to Device Security portal in summer last year. Navigate to hub and search "Device Security" on the top. This should take you to the right direct link.
If the new user can't see "Device Security" in Strata Cloud Manager, then this might be related permission or role assignment issue.
Kind Regards
Pavel
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