HIP match log not found

[akilan.r@tutelartechlabs.com.panwpartner]

In pan-os 9.1.15-h1 , I have configured hip object and also called in hip profile, The Agent submits the hip data to the firewall after that also no log is found in HIP-Match log, then even i had changed and try for hip match OS as windows that too had no matches. 

global-protect log it is found that gateway hip report is successful but there is no log in HIP-Match log.

Hip-object for OS,

Hip Profile,

GlobalProtect log,

        License details, 

HIP-Match log,

    

Agent Collecting Hip details,

,

Here i  also followed troubleshooting document ,

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000boP1CAI

But hip match not found and report is also not generated

> show global-protect-gateway current-user

> debug user-id dump hip-report ip 192.168.31.4 user domain\username computer USERNAME-PC