Need Assistance for recover Customer Support portal account

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Need Assistance for recover Customer Support portal account

L1 Bithead

Hi team,

 

I hope all are doing great. I am facing a problem that is, We have PaloAlto firewalls and these firewall are licensed. But now we are unable to remember which email account was used for customer support portal account. Now we need to know which account was use for and also need to reset password of that account.

 

This solution is very important for us. So please try to give the solution as possible. 

 

Thanks

Al Amin

Al Amin
1 accepted solution

Accepted Solutions

L4 Transporter

Hello @Al-Amin - do you have a reseller partner you have purchased through in the past? They may be able to help you identify your account details.  Alternatively, you can try contacting Palo Alto support using the contact support details relevant to your geography, and they may be able to help you identify the account you need to use.

 

Unfortunately, we do not have the ability to provide this assistance through LIVEcommunity.  

Iain Robertson
Senior Customer Success Engineer, NGFW, Palo Alto Networks

View solution in original post

2 REPLIES 2

L1 Bithead

Any Engineer here to assist me?

Al Amin

L4 Transporter

Hello @Al-Amin - do you have a reseller partner you have purchased through in the past? They may be able to help you identify your account details.  Alternatively, you can try contacting Palo Alto support using the contact support details relevant to your geography, and they may be able to help you identify the account you need to use.

 

Unfortunately, we do not have the ability to provide this assistance through LIVEcommunity.  

Iain Robertson
Senior Customer Success Engineer, NGFW, Palo Alto Networks
  • 1 accepted solution
  • 413 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!