PA-220 root at 100%

[janelle.provine]

I have found alot of articles to clean the root drive on a PA 220 and so far none of them worked. 

PA-220 Version 10.2.2

[PavelK]

Hello @janelle.provine

are you running on that PA-220 the Global Protect? If yes, you might be hitting below issue addressed in PAN-OS 10.2.4-H3.

PAN-219355
Fixed an issue where disk space became full due to a GPSVC FD leak.

Kind Regards

Pavel

[Michael.Martin]

We have had the same issue with some 220's but not all running 10.2.4. The root partition fills up and then causes a failover in HA pairs. Support has helped us by running a clean-up script on the root partition. They have to log into the Palo root cli to run it, which requires a TAC challenge/response. Your best bet would be to submit a ticket if you haven't already done so and have them take a look.

I hope this helps.

Thank You,

Michael

[janelle.provine]

@Michael.Martin 

I opened a ticket a few days ago with support and asked for a root engineer so they would login and clean up the root but I have yet for them to respond to me, so I can to the community to see if there were any ideas since support has been useless to me

[janelle.provine]

Nope my os is 10.2.2

[ozheng]

you can reboot the firewall (flush some temp files), until you got a root engineer.

you can also try to delete some log files in mp-log and dp-log (on PA-220, it is in the same location).

If you really cannot wait the root engineer, factory reset.

Olivier

[AaronAxvig]

10.2.4 was better than 10.2.3 when it comes to 220 disk filling up.  No failovers for a few weeks at least, though now they have started occurring again.  Only a couple weeks until we get ours replaced with 440s.