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05-10-2023 09:34 AM
We have added dropbox.com to OBJECTS>Custom Objects>URL Category. We can login dropbox online. However, can't download files with these errors: .pdf files are supported but something went wrong or There was an error downloading your file. Any help?
05-11-2023 12:53 PM
I'd take a test endpoint and make sure that it's being logged properly for all traffic not matching a rule, or enable the interzone-default logging, and make sure you're actually allowing all of the traffic. If you're allowing this via URL filtering it's quite possible you'll need to allow access to more domains.
05-11-2023 01:14 PM
I fixed the problem by creating a policy: http://www.howtonetworking.com/blog/2023/05/10/creta-a-policy-to-allow-accessing-dropbox-on-pa-firew...
05-11-2023 02:34 PM
As @BPry said, if you are blocking online-storage-and-backup and then trying to allow Dropbox by URL, you will need to add more domains. Dropbox uses a mix of random URL and includes across multiple domains (which makes allowing only certain downloads extremely difficult). We currently filter URLs on the following for Dropbox allows to specific users:
dropbox.com/
*.dropbox.com/
dropboxapi.com/
*.dropboxapi.com/
getdropbox.com/
*.getdropbox.com/
dropboxstatic.com/
*.dropboxstatic.com/
dropboxcaptcha.com/
*.dropboxcaptcha.com/
05-11-2023 12:53 PM
I'd take a test endpoint and make sure that it's being logged properly for all traffic not matching a rule, or enable the interzone-default logging, and make sure you're actually allowing all of the traffic. If you're allowing this via URL filtering it's quite possible you'll need to allow access to more domains.
05-11-2023 01:14 PM
I fixed the problem by creating a policy: http://www.howtonetworking.com/blog/2023/05/10/creta-a-policy-to-allow-accessing-dropbox-on-pa-firew...
05-11-2023 02:34 PM
As @BPry said, if you are blocking online-storage-and-backup and then trying to allow Dropbox by URL, you will need to add more domains. Dropbox uses a mix of random URL and includes across multiple domains (which makes allowing only certain downloads extremely difficult). We currently filter URLs on the following for Dropbox allows to specific users:
dropbox.com/
*.dropbox.com/
dropboxapi.com/
*.dropboxapi.com/
getdropbox.com/
*.getdropbox.com/
dropboxstatic.com/
*.dropboxstatic.com/
dropboxcaptcha.com/
*.dropboxcaptcha.com/
05-11-2023 02:38 PM
Yes, you are right. From the Monitor, I can tell many dropbox URLs. I added them to allow list that fixed the problem. Then I thought the problem might come back if Dropbox uses more other URLs. Therefore, I created a policy. Thankyou!
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