Unable to access the firewall both GUI and CLI

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Unable to access the firewall both GUI and CLI

L2 Linker

Unable to access the firewall both GUI and CLI, we are using panorama and we had total number of firewalls connected to panorama around 20 firewalls. Only one firewall getting this issue.

please help us any solution

Knowledge
7 REPLIES 7

L2 Linker

PA-415 using

Knowledge

Cyber Elite
Cyber Elite

Hello @sidhardhatech

 

could you provide more details?

- Is firewall completely down? Are you able to ping firewall's management / data plane interfaces?

- If firewall is up and you are having an issue to authenticate, have you tried context switching from Panorama to get into firewall?

 

Kind Regards

Pavel

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If firewall is up and you are having an issue to authenticate, have you tried context switching from Panorama to get into firewall?

Yes, firewall is working perfectly, only authentication issue.

while we enter username and password.

It shows INVALID username and password.

Knowledge

Cyber Elite
Cyber Elite

Hello @sidhardhatech

 

could you please confirm what authentication method you are using (LDAP, TACAC+, local accounts)?

 

Kind Regards

Pavel 

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L2 Linker

local account, admin not able to login 

Knowledge

L4 Transporter

You create a new user account on Panorama, you commit then you push the configuration to the firewall.

PCSNE - CISSP

Best Effort contributor

Check out our PANCast Channel

Disclaimer : All messages are my personal ones and do not represent my company's view in any way.

Cyber Elite
Cyber Elite

Hello @sidhardhatech

 

thank you for reply.

 

In this case if Firewall is still online and registered in Panorama, I would either use context switch to connect from Panorama to managed Firewall and reset the password or push new account through Template.

 

Also, have you by any chance enabled password expire feature? Here is the KB for reference: Unable to Login to Firewalls through the GUI or CLI with any users

 

Kind Regards

Pavel 

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