Unable to access the firewall both GUI and CLI

[sidhardhatech]

Unable to access the firewall both GUI and CLI, we are using panorama and we had total number of firewalls connected to panorama around 20 firewalls. Only one firewall getting this issue.

please help us any solution

[sidhardhatech]

PA-415 using

[PavelK]

Hello @sidhardhatech

could you provide more details?

- Is firewall completely down? Are you able to ping firewall's management / data plane interfaces?

- If firewall is up and you are having an issue to authenticate, have you tried context switching from Panorama to get into firewall?

Kind Regards

Pavel

[sidhardhatech]

If firewall is up and you are having an issue to authenticate, have you tried context switching from Panorama to get into firewall?

Yes, firewall is working perfectly, only authentication issue.

while we enter username and password.

It shows INVALID username and password.

[PavelK]

Hello @sidhardhatech

could you please confirm what authentication method you are using (LDAP, TACAC+, local accounts)?

Kind Regards

Pavel 

[sidhardhatech]

local account, admin not able to login 

[ozheng]

You create a new user account on Panorama, you commit then you push the configuration to the firewall.

[PavelK]

Hello @sidhardhatech

thank you for reply.

In this case if Firewall is still online and registered in Panorama, I would either use context switch to connect from Panorama to managed Firewall and reset the password or push new account through Template.

Also, have you by any chance enabled password expire feature? Here is the KB for reference: Unable to Login to Firewalls through the GUI or CLI with any users

Kind Regards

Pavel