Panorama 10.1.6-h3 - Device Import Failed

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Panorama 10.1.6-h3 - Device Import Failed

L2 Linker

I'm trying to import an AWS Palo Alto VM-Series firewall running 10.1.5-h2 into an ESXi Panorama VM running 10.1.6-h3. Communication between the firewall and panorama is good and there doesn't seem to be any routing issues.

 

I added the serial number into Panorama and generated the Auth-Key for the firewall but the firewall is showing up as "Disconnected". When I try to "Reassociate" the device I get an error that reads "Import Failed <serial number> to-sw-version is invalid"

 

I've searched Palo Alto KB and the Internet. I've found nothing related to this error.

 

Has anyone seen this one before? Or is there a system log that I can look at that might give some additional insight?

 

Your help would be greatly appreciated.

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1 ACCEPTED SOLUTION

Accepted Solutions

Cyber Elite
Cyber Elite

Hi @DanaHawkins ,

"Reassociate" have different purpose - it should be used if you want to assign already connected firewall to different device-group and template stack.

 

I had similar experience last time I was adding VM firewall to Panorama - although the correct auth-key was used devices was still in disconnected state. My suggestion is to re-add the firewall again
1. Remove FW from Panorama, with "delete" button under Managed Devices -> Summary

2. Commit to Panorama

3. Click on Add, generate new auth-key, (optionally uncheck associate devices), enter VM FW serial number

4. Commit to Panorama

5. Go to firewall and enter the new auth-key (to be honest I am not sure if you need to commit fw config, but I would suggest to do it)

View solution in original post

1 REPLY 1

Cyber Elite
Cyber Elite

Hi @DanaHawkins ,

"Reassociate" have different purpose - it should be used if you want to assign already connected firewall to different device-group and template stack.

 

I had similar experience last time I was adding VM firewall to Panorama - although the correct auth-key was used devices was still in disconnected state. My suggestion is to re-add the firewall again
1. Remove FW from Panorama, with "delete" button under Managed Devices -> Summary

2. Commit to Panorama

3. Click on Add, generate new auth-key, (optionally uncheck associate devices), enter VM FW serial number

4. Commit to Panorama

5. Go to firewall and enter the new auth-key (to be honest I am not sure if you need to commit fw config, but I would suggest to do it)

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