Really slow load times for webpages using fonts.googleapis.com on my remote networks

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Really slow load times for webpages using fonts.googleapis.com on my remote networks

L0 Member

Hi all 

 

Im having issues on all my remote networks when loading some websites.

 

Most of them if I open Chrome's developer tools I see the following error

 

GET

https://fonts.googleapis.com/css?family=Open+Sans:300,300i,400,400i,600,600i,700,700i net::

ERR_CONNECTION_TIMED_OUT

 

Issue is the same using Edge

 

If I set up a business policy on my remote network router to sent fonts.googleapis.com traffic directly to the internet instead of sending it to Prisma the issue disappears. 

 

I've narrow the issue to my remote locations , my mobile users don't have the issue

 

I've check logs on Panorama and Strata logging service and I don't find any block log for fonts.googleapis.com

 

Any clue?

1 REPLY 1

L0 Member

As per my understanding, it is a traffic related issue.

 

So I would suggest opening up a TAC case so the TAC team will provide you with better visibility about the issue.

 

as of now, it looks like a routing or policy issue but it needs investigation from TAC.

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