Upgrade to PAN OS 10.0

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Upgrade to PAN OS 10.0

L1 Bithead

Hi,

 

I've been on hold for nearly 3hrs trying to get through to TAC after raising my L2 ticket online, the automated message told me I should try the live community 🙂 

 

Since upgrading to 10.0 (aiming to get to 10.1.4) admins aren't able to login to Panorama to manage prisma access.

 

Log shows:

 

Authorization failed for user jblogs@domain.com via Web from 10.3X.XX.XX : Invalid configuration. No ado/role found jbloggs@domain.com
03/30 02:35:19

SAML SSO authenticated for user 'xxx@domain.com . auth profile 'Okta-MGMT-Profile', vsys 'shared', server profile 'Okta-management-SAML', IdP entityID 'http://www.okta.com/XXXXXXXX', From:10.3X.XX.XX
03/30 02:35:19

The users have  dynamic "super user" role assigned. I'm not sure what "ado" means in the above log but it seems like SAML is authenticating successfully. Any help appreciated.

 

 

1 accepted solution

Accepted Solutions

L1 Bithead

Found the solution:

 

The upgrade must have removed this parameter that was set by a previous admin:

 

set auth strict-username-check no

 

It's actually documented here: 

 

https://docs.paloaltonetworks.com/pan-os/10-0/pan-os-new-features/upgrade-pan-os/upgradedowngrade-co...

View solution in original post

1 REPLY 1

L1 Bithead

Found the solution:

 

The upgrade must have removed this parameter that was set by a previous admin:

 

set auth strict-username-check no

 

It's actually documented here: 

 

https://docs.paloaltonetworks.com/pan-os/10-0/pan-os-new-features/upgrade-pan-os/upgradedowngrade-co...

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