ION2000 when connected to Internet fails to show up under unclaimed devices on the SD-WAN portal

Here are some of the commnds I ean on ION2K via console:

ion toolkit# dump controller status
Controller Connection : Partially Connected
Number of Active Connections : 1
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SD-WAN: ION2000 issue with getting registered with the portal

I have a brand new ION2000 that is connected to Internet however it does not show up under unclaimed devices on the SD-WAN port.

Can you please help.

Thanks,

Ajit Kumar

NBC Universal

Sr Network Engineer

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