SDWAN Dashboard access

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SDWAN Dashboard access

I've worked with the Prisma SD-WAN platform in the past, when it was Cloudgenix and since the Palo aquisition.  I have a new customer that has been setup and it appears their dashboard access is different than previous customers and I was wondering if this was the new normal or if their dashboard wasn't setup correctly.

In the past I've always access customers directly though:

For this customer that doesn't work.  When they log in they go through their Palo dashboard and end up here:

No big deal if that is the new login for the dashboard but after they gave me access when I attempt to log in all I get it a spinning icon (see photo).  My question is, is this the new normal for new Prisma SDWAN customers and if so, any idea what the fix is for getting access?


Screenshot 2023-06-08 at 9.57.17 AM.png


Got this fixed today.  Although I was granted Super User access to Prisma SDWAN I apparently needed more access.  My access was changed to All Applications as a Super User and it started working fine.

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