False positive (Generic.ml) detected for our application Babylon 12. Can you help me white list?

[RotemTech]

Dear PaloAlto,

We have learned from virustotal.com that your Palo Alto Networks detection engine flag our software as Generic.ml.

Our new setup file is for new version of Babylon translator program with updated UI - Babylon 12 (version 12.0.0.5), and it does not include any malware or anything malicious.

Virus Total Scanning Result:

https://www.virustotal.com/gui/file/780772b4de4191d5273527fc1693deef228e7a765257e87296fbcb3c0c302f42...

Our site: https://www.babylon-software.com/ 

File Download link:  https://www.babylon-software.com/download-babylon/

sha256:   780772b4de4191d5273527fc1693deef228e7a765257e87296fbcb3c0c302f42

This is a false positive on your part and we would kindly ask you to correct it and whitelist it ASAP.

Thank you in advance.

Best regards,

Rotem

[TomYoung]

Hi @RotemTech ,

You should open a support case according to these instructions -> https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm3aCAC.

Thanks,

Tom

[RotemTech]

Thank you for your suggestion.

As far as I understand, to open a support ticket we need to be PaloAlto customer, which is not the case. 

I saw here on LIVE community posts requesting correction of false positive flag, so I understand they contacted through the community forum, and got resolution.

Thanks,

Rotem

[tsullivan7]

Under reivew

[tsullivan7]

No longer classified as malware