False positive on Virustotal (generic.ml)

[richard-m]

Hi Support,

Our application is being flagged as malware by Cortex. Please can we arrange to have it whitelisted?

Hash of file

MD5: 98f5f9ac7ed43119eac4076abdd0d81e

SHA1: 91bf87b943e42845cdc8bcb73aa3b7b3dcb20c7c

SHA256:  ca8f1bd62989d17734ce4c6c876f4e76a0f0e312acf27ffaac5a7e7dfe178c07

Link to Virustotal for the file

https://www.virustotal.com/gui/file/ca8f1bd62989d17734ce4c6c876f4e76a0f0e312acf27ffaac5a7e7dfe178c07...

Current virus total verdict: generic.ml

Description: App is installer for a plug-in to Revit and associated helper application. Signed by andekan.com. App version is 1.42.0.0.

Please let me know if you have any questions.

Thanks

Richard

[DaBone]

This file has been submitted for review

[DaBone]

This file is no longer deemed malware by us

[richard-m · Accepted solution]

Hi DaBone,

Thank you for for fixing this. I assume that this is for this specific version. Is that correct? Do you have a program where we can submit the application before release to have it whitelisted? Or should I use this channel?

Thanks

Richard

[DaBone]

You can use this channel if future files are deemed malware.   If this issue occurs again, please note this post and see if there are details that can be put onto an allow list for your company.