False Positive Submission (generic.ml)

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Highlighted
L2 Linker

False Positive Submission (generic.ml)

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:

Virustotal link:
https://www.virustotal.com/#/file/5e564f9014d72ae5d81bc9e4a5f03a3ca9b0817a6cec25da41f7a01a326c5b0f/d...
Currently detected as: generic.ml

Filename: REI_Engine32.dll
Company Name: Reimage

MD5: bd36bb8971176b63a685d9c019a19355
SHA1: 5643c4bb3947613cde771725588bacac6882cfbb
SHA256: 5e564f9014d72ae5d81bc9e4a5f03a3ca9b0817a6cec25da41f7a01a326c5b0f

 

The 32bit counterpart of one of the engine dll (64bit SHA256 is 8FE55D3432303C77277B9EF05FF8E4D6F68B8627D6B95D2401699BD6AA5C3D6A)

 

App landing page: https://www.reimageplus.com/

Kindly assist in removing detection and whitelisting the app. Thank you.


Accepted Solutions
Highlighted
L3 Networker

Re: False Positive Submission (generic.ml)

Hello, 

 

The verdict for this file has been changed to benign. 

View solution in original post


All Replies
Highlighted
L2 Linker

Re: False Positive Submission (generic.ml)

Please submit the following information in the order listed below so that our team can investigate your claim and change verdicts when warranted.

 

File Hash: <hash>

Link to Virustotal report for the file: <link>

Current VirustTotal Verdict: <verdict>

Description: <description>

Highlighted
L2 Linker

Re: False Positive Submission (generic.ml)

Hi, updated:

 

File Hash:
MD5: bd36bb8971176b63a685d9c019a19355
SHA1: 5643c4bb3947613cde771725588bacac6882cfbb
SHA256: 5e564f9014d72ae5d81bc9e4a5f03a3ca9b0817a6cec25da41f7a01a326c5b0f

 

Link to Virustotal report for the file:
https://www.virustotal.com/#/file/5e564f9014d72ae5d81bc9e4a5f03a3ca9b0817a6cec25da41f7a01a326c5b0f/d...

 

Current VirusTotal Verdict:
generic.ml

 

Description:

Filename: REI_Engine32.dll
Company Name: Reimage
This is a 32bit counterpart of one of their engine dll (64bit SHA256 is 8FE55D3432303C77277B9EF05FF8E4D6F68B8627D6B95D2401699BD6AA5C3D6A)

 

Thank you!

 

Highlighted
L3 Networker

Re: False Positive Submission (generic.ml)

Hello, 

 

Your file has been submitted for review. 

Highlighted
L3 Networker

Re: False Positive Submission (generic.ml)

Hello, 

 

The verdict for this file has been changed to benign. 

View solution in original post

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