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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by • L2 Linker
  • 9859 Views
  • 0 replies
  • 5 Likes

False Positive Submission (generic.ml)

Hi,
can you please submit these hash for manual review?
 
Filename: getrunningvbs.exe
MD5: 688a8f49fa2dc4f08eb780f47f326d04
SHA1: 5cb02b9c39ac962278edff4625aa2249233f7796
SHA256: 5c24de7217f97013b359c432cc8b9dfb6be1222dc6c49a0de98ac11c19d70346
Current Virus
...

s.jansen by • L0 Member
  • 2927 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Hello,

 

My name is Shaun Green, and I work in Restoro as the Virus Lab Manager.

 

I have checked our software files in VirusTotal.com today, and found Palo Alto is flagging some of them.

 

We would like to clear these detections as soon as possible.

 

These

...

Resolved! False Positive

Hello,

 

please whitelist our software.

 

Name: regDocService.exe
Detection name: generic.ml
SHA-256:    c944a92d51bde7d70895409e83b0f1233bf092b615678f03cb5b2e7b24d6d492
https://www.virustotal.com/#/file/c944a92d51bde7d70895409e83b0f1233bf092b615678f03cb5b2

...

crachor by • L1 Bithead
  • 3145 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive

Hello,

 

please whitelist our software.

 

Name: JobDispatcher.exe
Detection name: generic.ml
SHA-256:    1e847ed7c499324e3fcdf0687cdd25fe76f0df09229ff641bfc37ba3115559a3
https://www.virustotal.com/#/file/1e847ed7c499324e3fcdf0687cdd25fe76f0df09229ff641bfc37

...

crachor by • L1 Bithead
  • 2955 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive

Hello,

 

please whitelist our software.

 

Name: ExplorerService.exe
Detection name: generic.ml
SHA-256:    a3162176f93d6ff4ef0d8dcb5ee9ed5340ef1b593d1af87878c4cc4a979738c6
https://www.virustotal.com/#/file/a3162176f93d6ff4ef0d8dcb5ee9ed5340ef1b593d1af87878c

...

crachor by • L1 Bithead
  • 3042 Views
  • 2 replies
  • 0 Likes

False Positive verdict change request for generic.ml

Hi,

Name of the software: Identity Theft Preventer

SHA256: 2e062ed32ed3c16117dcf94a161288accc0ca34442ea87b1a0876558ec00bd91

MD5: e50f73ac1687a67c08cdbd2dd6df54d0

Detection: generic.ml

Website with download link:  https://shieldapps.com/products/identity-t

...

Palo Alto.JPG
JJShield by • L2 Linker
  • 2837 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive

Hello,

 

please whitelist our software.

 

Name: JobService.exe
Detection name: generic.ml
SHA256: cd4d86903bfbe52d8c095fe4ae2f8c37991fd6892abf089d14719615f11634b5
https://www.virustotal.com/#/file/cd4d86903bfbe52d8c095fe4ae2f8c37991fd6892abf089d14719615f116

...

crachor by • L1 Bithead
  • 3196 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive

Hello,

 

please whitelist our software.

 

Name: JobDispatcher.exe

Detection name: generic.ml

 SHA256: f75c47b956dfca1c275922c377e2dde17aee5053cc9b683504d06bbe71ca840f

https://www.virustotal.com/#/file/f75c47b956dfca1c275922c377e2dde17aee5053cc9b683504d06bbe

...

crachor by • L1 Bithead
  • 3029 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive

Hello,

 

please whitelist our software.

 

Name: ReportingServices.exe
Detection name: generic.ml
 SHA256: 2fccda2177341d570ce5533e47c565c19c34b5469deefffd5e47bba90aa7d43c
https://www.virustotal.com/#/file/2fccda2177341d570ce5533e47c565c19c34b5469deefffd5e47

...

crachor by • L1 Bithead
  • 3048 Views
  • 2 replies
  • 0 Likes

False Positive Removal Request

https://www.virustotal.com/#/file/79c9f5c0d2f8f005ec21bb9039732564ca84b9b5dc99c4e1aa5e7e1eebad3ea5/detection

 

The file is a false positive

 

Can you correct your database, please ?

 

 

 

I ma the creator of this VisualBasic (6) programming

 

This soft start i

...

soluce by • L0 Member
  • 2351 Views
  • 1 replies
  • 0 Likes

generic.ml

Please whitelist our software.

 

Name:  AirMyPC.exe

 

Detection name: generic.ml

 

SHA256: 0dd029d1eb63a69246d5e7988c9f83d57903ca8236e7f1f75185ed33d1f31c3e

 

VirusTotal link:

https://www.virustotal.com/#/file/0dd029d1eb63a69246d5e7988c9f83d57903ca8236e7f1f75

...

beniam by • L2 Linker
  • 2943 Views
  • 1 replies
  • 0 Likes

False Positive Submission

Hello,

 

Please whitelist our software.

 

Name: Auslogics BoostSpeed

 

Detection name: generic.ml

 

SHA256: 966ca24b792d47ed54b34fc085c043ef5ac2102c5e1b7845f18c5382805c486c

 

VirusTotal link: https://www.virustotal.com/#/file/966ca24b792d47ed54b34fc085c043ef5a

...

YelenaRez by • L3 Networker
  • 2679 Views
  • 2 replies
  • 0 Likes

False Positive Removal Request

File Hash: 3f383f083ea346e20ea5c0941ad1f5eeb3fe025f11c9067bbf37fdd2c1249541

Link to Virustotal report for the file: https://www.virustotal.com/#/file/3f383f083ea346e20ea5c0941ad1f5eeb3fe025f11c9067bbf37fdd2c1249541/detection

Current VirustTotal Verdict

...

Resolved! False Positive Verdict Change Request

Name: Cyber Privacy Suite

Detection: generic.ml

SHA256: a0f16775e049b81e1c33e63b3f13cf8c7fce6f9d8d623f46768123764bad5cec

MD5: a9cd2a736f55045e9d9f82a87cee6e2f

Website with download link: https://shieldapps.com/products/cyber-privacy-suite/

Screenshot atta

...

Palo alto.JPG
JJShield by • L2 Linker
  • 3125 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Removal Request WPD 1.2.859

false-positive: Palo Alto Networks verdict: generic.ml

https://www.virustotal.com/#/file/cf2b1adb64b3d0e398b28ca64c2931a2f59e641fbf16e93e57d728cbd528095e/detection

SHA-256    cf2b1adb64b3d0e398b28ca64c2931a2f59e641fbf16e93e57d728cbd528095e

Download link

...

MajorB by • L1 Bithead
  • 3635 Views
  • 2 replies
  • 0 Likes
  • 730 Posts
  • 60 Subscriptions
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