False Positive Submission (generic.ml)

[ShaunGreen]

Hello,

My name is Shaun Green, and I work in Restoro as the Virus Lab Manager.

I have checked our software files in VirusTotal.com today, and found Palo Alto is flagging some of them.

We would like to clear these detections as soon as possible.

These are the details of the files currently being flagged by Palo Alto:

File Name: uninst.exe

MD5: 8609cbb702bcb44a8652b0da1c9c7af6

SHA1: dff98fb4ecefe41dc1db1d056590687e3b974fec

SHA256: 082e8fd55cbb36198b68d4f3d6e24370303039a190295db99ed148064c68550c

File Name: uninst.exe

MD5: 5d722af9069170c827855e4dfb8f537b

SHA1: 4feb6927c59d658285737334200040e335814575

SHA256: eff5eabcfcdfdce422860483bbb4539f70370fcb07d3b00e0c4fd2d195b393fc

File Name: engine.dll

MD5: 6ac5a948ccfe9b39ad69f8940e7013a8

SHA1: c3ecb8fec6281abf45def580d01a5f2398fca7ab

SHA256: 784f2485dc24ed2cb033bec5bec60dd66845f623ab28fbad603a7b51c07798a4

Please let me know what we need to do in order to clear our software files in Palo Alto virus definitions.

Thank you,

Shaun Green

[tsullivan7 · Accepted solution]

These samples have been submitted for manual evaluation.  Please allow us at least 24 hours.

[ShaunGreen]

Hi tsullivan7,

i have the same isssue again, 3 files detected by Paloalto

file	md5	sha1	sha256	description
uninst64_2015.exe	2b63d5396d85a1aed4a00948a53085d5	059c6ec2d838d04add29d865e296e0f8b6806770	4881bbb695de1f69e2a8a971484a5167670fd95d12a74ac0c03029f6edb80e78	generic.ml
uninst32_2015.exe	e11418717511847ae711f0f297edb591	41f55c46cc8790c29eac1fb6db1bd6dbdb75aa97	d1f61e2e87423581bddcf63560249d843e87be2cd8b00f9a9848ec55d6d4fc1a	generic.ml
engine32_2015.dll	e6f31fd3d10f43b974842cde41a6dcf2	7015c19c3dfe35a443db8f94e6d887ca932154e3	d4916f633beb9e1bce920695ecd21a75430cbbbe5c8d54de6ced7649f78e5dc2	generic.ml

appreciate your help:

Shaun

[dparris]

I have submitted all three files for maual review.

[dparris · Accepted solution]

These files are no longer listed as malicious by Palo Alto.

[ShaunGreen]

Hi @dparris 

i have again issues with file being detected by paloalto

file	md5	sha1	sha256	description
engine32_2016.dll	b9b83c51bd3cc34422b57a5fecac9276	ae992818101283b541dafc17e4dcec03dd908523	705f53b4ebf27c29807f308fd84f150648896b511c97bcfc81018c5e3ea6a2e9	generic.ml
uninst32_2016.exe	fcd2542059d920844ee725aa16b51ea6	1488aac63de0bc27b213b4fd6e5ef277b15a0505	6d35a40ece87ae1e37258a923a3ac5595a8956f5423e8ea09bbaef2a3b6413a9	generic.ml

could you please assist with sending them to review?

thanks,

Shaun

[dparris]

Shaun,

Please do not use MD5 or Sha1 hashes. we only work with Sha256 hashes and it is extra steps for us to look up the hash for you.

Also these are different hashes so they are different files. Even if they have the same name as before, they have been changed and in our eyes are different files, please open a different thread next time. 

I have entered these files for manual review.

[ShaunGreen]

understood

appreciate your help

[dparris · Accepted solution]

These files are no longer listed as malicious by palo alto. 

[ShaunGreen]

@dparris thanks for your help