False Positive Submission (Generic.ml)

[CGSupport]

Hello!

We have checked our software on VirusTotal and see false positive detection (Generic.ml).
Please check the protected zip file with the sample: http://bit.ly/2HT4l4E
The archive also contains a link to VirusTotal reports. The password for zip file is “infected” (without quotes).

Thank you!

Connective Games Support Team

[dparris]

Please follow the instructions pinned at the top of the page.

We do not download files in this manner, as our detection engines would stop it as a malicious file. 

[CGSupport]

Dear Dparris,

Unfortunately, we are not able to find the instruction pinned at the top of the page. Maybe you could share the link to this instruction?

Meanwhile, sometimes our software is detected as malware by Palo Alto software (we use VirusTotal service for checking our software). However, in reality, this is not true. We weekly check our software for so-called false positive detection with the help of Virus Total online-service (https://www.virustotal.com). Here are the results of such checking:

https://www.virustotal.com/file/c97115b1d6a00e9052958aa2742679e3559a5eef5df5eea3b988c858344e88c1/ana...
As you can see no other antivirus shows this result.

What should we do to prevent our software from being detected as malware? How can we send you the executable file of our software for further investigations on your side?

Thank you for cooperation!

Connective Games Support Team

[dparris]

The link is https://live.paloaltonetworks.com/t5/VirusTotal/VirusTotal-Verdict-Change-Request-for-False-Positive... which is the discussion pinned at the top of the page. 

I have put the hash c97115b1d6a00e9052958aa2742679e3559a5eef5df5eea3b988c858344e88c1 in for re-evaluation I will contct you when I have a verdict.