False Positive Submission (Generic.ml)

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

False Positive Submission (Generic.ml)

L2 Linker

Hello!

We have checked our software on VirusTotal and see false positive detection (Generic.ml).
Please check the protected zip file with the sample: http://bit.ly/2HT4l4E
The archive also contains a link to VirusTotal reports. The password for zip file is “infected” (without quotes).

Thank you!

Connective Games Support Team

3 REPLIES 3

L5 Sessionator

Please follow the instructions pinned at the top of the page.

We do not download files in this manner, as our detection engines would stop it as a malicious file. 

Dear Dparris,

 

Unfortunately, we are not able to find the instruction pinned at the top of the page. Maybe you could share the link to this instruction?


Meanwhile, sometimes our software is detected as malware by Palo Alto software (we use VirusTotal service for checking our software). However, in reality, this is not true. We weekly check our software for so-called false positive detection with the help of Virus Total online-service (https://www.virustotal.com). Here are the results of such checking:

https://www.virustotal.com/file/c97115b1d6a00e9052958aa2742679e3559a5eef5df5eea3b988c858344e88c1/ana...
As you can see no other antivirus shows this result.

What should we do to prevent our software from being detected as malware? How can we send you the executable file of our software for further investigations on your side?


Thank you for cooperation!

Connective Games Support Team

The link is https://live.paloaltonetworks.com/t5/VirusTotal/VirusTotal-Verdict-Change-Request-for-False-Positive... which is the discussion pinned at the top of the page. 

 

I have put the hash c97115b1d6a00e9052958aa2742679e3559a5eef5df5eea3b988c858344e88c1 in for re-evaluation I will contct you when I have a verdict. 

  • 4301 Views
  • 3 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!