GP with HIP feature doesn´t work after upgrading Kaspersky to version 11

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L3 Networker

GP with HIP feature doesn´t work after upgrading Kaspersky to version 11

I´m using a HIP profile to check if antivirus real time protection is enabled in the PC, everything was working properly until upgrading Kaspersky from version 10 to 11. I cannot connect with GP anymore. Does anyone have the same issue?

 

"resubmit host profile" in the agent didn´t work

 

I´m running Pan-OS 7.1.16 adn GP agent 3.1.6

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L7 Applicator

Re: GP with HIP feature doesn´t work after upgrading Kaspersky to version 11

@Carracido,

What do your HIP logs say; what exactly is failing? 

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L5 Sessionator

Re: GP with HIP feature doesn´t work after upgrading Kaspersky to version 11

Hi,

 

We had a similar thing with Avast in the past - upon speaking with TAC the resolution in 99% of cases is to upgrade the GP client. Do you get the same behavior on GP 4.1.1 for example?

 

Thanks,

Luke.

 

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