AIOps Data Not In Hub

[bigelyk]

My firewalls are configured correctly and sending data to the hub but I am not seeing any of that data in the AIOps NGFW app in the hub. Any ideas on what could be causing this?

[mdhtbm]

I have the same issue, not seeing our firewalls or any data listed in AIOps even though I've confirmed telemetry is turned on and I can see these firewalls and their logs in CDL.

[Pnero1991]

Same issue here on multiple customers

Telemetry: OK on all firewalls

AIOps: DELAYED since Nov 23rd 00:00

No signs of any issue on status.paloaltonetworks.com...

[vkumaragurub]

Please kindly reply to the private message.

[Pnero1991]

Issue resolved on Dec 6th

[nid]

Hello @bigelyk,
 

I wanted to follow up with you to know if you still have the issue.
 

Regards,
Nikesh D

Product Specialist
Palo Alto Networks
 

https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*
live.paloaltonetworks.comlive.paloaltonetworks.com
 

AIOps for NGFW Discussions | Palo Alto Networks
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.

[SeSchulte]

Hello all,

we have the same problem as described here.

Telemetry on the firewalls is ok, but we don't see any data in AIOPS.

Is there already a solution for this?

[nid]

Hello @SeSchulte,

Hope you are doing well!

Please share the following screenshots to help you better with your concern-

1. Telemetry page screenshot from the firewall

2. Manage apps page screenshot from the hub page

3. CDL page screenshot

*Kindly share the confidential message in private*
 

Regards,
Nikesh D
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions
*Don’t forget to accept the solution provided!*

[nid]

Hello @SeSchulte ,
 

I wanted to follow up with you to know if you still need any assistance on the issue.
 

Regards,
Nikesh D
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions
*Don’t forget to accept the solution provided!*

[SeSchulte]

Hello @nid ,

Thank you for your message.

Please excuse me for getting back to you only now.
I was able to solve the problem!
It was probably that in the HUB settings of the AIOps app the Cortex Data Lake ID was not deposited.
After we have deposited the CDL ID, we could see all firewalls in the AIOps. After some time, the logs also arrived in AIOps.

Best regards
Seb

[nid]

Hello @SeSchulte,

Greetings from Palo Alto networks. 

Hope you are doing well.

It's good to know that your problem was resolved.

Please click the "accept solution" button if your problem has been solved. 

If you have any further questions please reach out to the community.

Regards,
Nikesh D
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions
*Don’t forget to accept the solution provided!*