AIOps (free) Not showing data. CDL instance shows 'Unvailable'

[UNCC_Brandon]

AIOps debug capture ID -- 35j0QuYOQBKT271tbTUvPg
Cortex Data Lake debug capture ID -- r4Ed7TwJQjSxaICy5rd7nQ

Data not showing in AIOps dashboard after following steps in documentation to onboard devices. This includes adding the AIOps plugin to panorama (version 1.1.0). Device certificates are valid.

Panorama on version 10.2.3 and managed firewalls on version 10.2.3

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[ravsingh]

Hi @UNCC_Brandon

To help you better with this issue, could you please provide the following details:

>Screenshot of manage app page from hub application

>Screenshot of telemetry page from the firewall.

>Screenshot of AIOps dashboard page.

Please provide the outputs of the following commands:

show device-telemetry details

show device-telemetry stats all

show device-telemetry settings

NOTE: Please provide confidential details in a private message.

Regards,
Ravi Kumar Singh
Product Specialist
Palo Alto Networks
http://live.paloaltonetworks.com/t5/cloud-ngfw-help-center/ct-p/Cloud_NGFW
*Don’t forget to accept the solution provided!*

[UNCC_Brandon]

PM Sent!

[ravsingh]

Hi @UNCC_Brandon

Please link the default CDL(telemetry only) to your AIOps instance. Are you able to connect it?

After that execute the command:

request device telemetry collect now

Then take the output of the following show commands:

show device-telemetry details

show device-telemetry stats all

show device-telemetry settings

Regards,
Ravi Kumar Singh
Product Specialist
Palo Alto Networks
http://live.paloaltonetworks.com/t5/cloud-ngfw-help-center/ct-p/Cloud_NGFW
*Don’t forget to accept the solution provided!*

[UNCC_Brandon]

Hi @ravsingh ,

There are no CDL's list in the dropdown under the AIOps instance settings. I'll PM you the output from the commands above. 

[ravsingh]

Hi @UNCC_Brandon

The backend team has resolved the issue from their end. Could you please verify once and let me know the current status?

Regards,
Ravi Kumar Singh
Product Specialist
Palo Alto Networks
http://live.paloaltonetworks.com/t5/cloud-ngfw-help-center/ct-p/Cloud_NGFW
*Don’t forget to accept the solution provided!*

[ravsingh]

Hi @UNCC_Brandon

The error "Unable to retrieve regional info. Please navigate to this application from the Application Hub to continue" might sometimes be transient, could you check again in a different browser? if you’re still seeing this, would be good to get a har file that shows the erroring API.

Steps to generate a har file for the complete process :
-> Open the hub page
-> Right-click on the page and click on Inspect.
-> Click on the Network tab > on the record button.
-> Try logging in to the AIOps page.
-> Right-click on any of the files listed and click on Save all as HAR with Content. Save the file.

Also please make sure that you are not blocking access to api.prod.di.paloaltonetworks.clouddomain.

Regards,
Ravi Kumar Singh
Product Specialist
Palo Alto Networks
http://live.paloaltonetworks.com/t5/cloud-ngfw-help-center/ct-p/Cloud_NGFW
*Don’t forget to accept the solution provided!*

[ravsingh]

Hi @UNCC_Brandon

The backend team has done some troubleshooting. Could you please verify if you still getting the same error?

Regards,
Ravi Kumar Singh
Product Specialist
Palo Alto Networks
http://live.paloaltonetworks.com/t5/cloud-ngfw-help-center/ct-p/Cloud_NGFW
*Don’t forget to accept the solution provided!*

[UNCC_Brandon]

Hi Ravi,

The AIOps dashboard is now working! Thank you for your help!