Agent update failed

[zhouming]

3 computers failed to update the agent,current version 8.4.1.53273 and target version is 8.5.0.624. PC1 Additional Date：Windows Installer DB: Extra reference(s) to agent component(s); PC2 Additional Date：Windows Installer DB: Current agent registration is missing; PC3 Additional Date：Insufficient log content.

[nsinghvirk]

Hello @zhouming 

Thanks for reaching out on LiveCommunity!

Please verify endpoint OS compatibility and resource requirement using below links. If issue is not related these then please open a TAC support case to troubleshoot.

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Compatibility-Matrix/Windows

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/8.5/Cortex-XDR-Agent-Administrator-Guide/Corte...