Alert/Incident handling process template

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Alert/Incident handling process template

L2 Linker

Hi All,

 

Does any one have a sample template or document for Cortex alert /incident managment procedure.

 

 

Regards

Asif Siddiqui

3 REPLIES 3

L4 Transporter

Hi AsifSid,

 

Here's a good document on investigating and managing incidents within Cortex XDR. It provides an in-depth walkthrough around incidents, including taking ownership, adjusting the status, reviewing details, gathering more information from external integrations, and taking action. There's even a video that you could watch to understand more about incident management here.

 

Finally, Cortex XDR recently rolled out a new feature called Remediation Suggestions. I'd recommend reviewing this video to understand its capabilities and how it can help you better-manage your incidents.

 

Please give these materials a look and let me know if you are looking for something else in particular.

 

Visit our Cortex XDR Customer Corner on Live Community to access resources for your product journey, engage in discussions with community members and subject matter experts, and register for upcoming events!

*Cortex XDR Customer Corner: https://live.paloaltonetworks.com/t5/cortex-xdr-customer-corner/ct-p/Cortex_XDR_Customer_Corner

Join our Cortex XDR Office Hours to receive live guidance and training from our Customer Success Architects.

*Cortex XDR Office Hours [NAM]: https://paloaltonetworks.zoom.us/webinar/register/3316669859020/WN_yMpAB-aBTt6xk2h-gsra4w
*Cortex XDR Office Hours [EMEA/APAC]: https://paloaltonetworks.zoom.us/webinar/register/4116709604301/WN_CZuFE5CHQbG9LUEqugsIOw

Thank you so much Gjenkins

 

 

Regards

Asif Siddiqui

No problem, @AsifSid! Glad to help.

Visit our Cortex XDR Customer Corner on Live Community to access resources for your product journey, engage in discussions with community members and subject matter experts, and register for upcoming events!

*Cortex XDR Customer Corner: https://live.paloaltonetworks.com/t5/cortex-xdr-customer-corner/ct-p/Cortex_XDR_Customer_Corner

Join our Cortex XDR Office Hours to receive live guidance and training from our Customer Success Architects.

*Cortex XDR Office Hours [NAM]: https://paloaltonetworks.zoom.us/webinar/register/3316669859020/WN_yMpAB-aBTt6xk2h-gsra4w
*Cortex XDR Office Hours [EMEA/APAC]: https://paloaltonetworks.zoom.us/webinar/register/4116709604301/WN_CZuFE5CHQbG9LUEqugsIOw
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