Here's a good document on investigating and managing incidents within Cortex XDR. It provides an in-depth walkthrough around incidents, including taking ownership, adjusting the status, reviewing details, gathering more information from external integrations, and taking action. There's even a video that you could watch to understand more about incident management here.
Finally, Cortex XDR recently rolled out a new feature called Remediation Suggestions. I'd recommend reviewing this video to understand its capabilities and how it can help you better-manage your incidents.
Please give these materials a look and let me know if you are looking for something else in particular.
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