I am still working through our older PCs with our prior AV and disk encryption and getting over to Cortex and BitLocker. Just noticed all the systems I completed today report "Not Supported" for the Status column. Mousing over says the OS is not supported. I seem to have a handful of other systems with this same status but not all systems...we only run one version of Win10 so this is odd. The difference with these systems is they deployed with 7.4.2 rather than 7.4.1 (or older) and then upgraded.
Have you checked your console lately?
Windows 10 x64 v2004 Pro with updates as of August patch Tuesday
Cortex XDR Prevent 184.108.40.206695
taking into account that you have Windows 10 x64 v2004 Pro updated and XDR Cortex agent version higher than 7.1. Bitlocker encryption should be supported and working.
I believe that the correct way to handle this is what you have done, opening a support ticket.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!