02-01-2023 01:38 AM
Cortex XDR is installed on the client's endpoints but it is not visible on our console, what could be the possible reason behind this?
02-01-2023 01:46 AM - edited 02-01-2023 01:49 AM
02-01-2023 01:51 AM
Thanks for the reply, all the URLs in the list are allowed from the Agent side but still we are facing the issue.
02-01-2023 02:24 AM
Hi @Shahwaz_Md ,
Agent does not reflect primarily because of the network connectivity and there is a lot of certainty that one or more than one network element(firewalls, authentication proxy, etc.) is blocking the connection. Inorder to validate it, you can try couple of things:
Second option is do a traceroute to any of the IPs listed in the URL, depending upon your region. (Eg. EU) and then if there is an RTO output, you would know the issue.
If you need additional guidance, please retrieve the TSF from the agent of the affected endpoint and open a support case for analysis
02-01-2023 11:56 PM
1. Check internal firewall.
2. Check enterprise firewall if any of the pre-requisite url is blocked
3. If brokervm is implemented, check if proxy is set.
4. Check if services is up by > cytool runtime query
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