02-24-2023 01:53 AM
If the client needs to uninstall the Cortex XDR it asks for the password, So need to change that password, what is the path and will be any impacts on the systems which are with agent installed?
02-26-2023 09:46 AM
Hi @VineethArumulla, thank you for writing to Live Community.
A password is indeed required to uninstall Cortex XDR. You can use the default password - Password1 - assuming you haven't changed it already.
If you want to change the password please navigate to: Settings --> Agent Configurations --> Global uninstall password, where you will have the option to change your default password (screenshot attached).
As for the impact on systems with the agent already installed, please note that the uninstall password applies to all the endpoints (excluding mobile) in your network. If you change the password later on, the new default password applies to all new and existing profiles to which it applied before.
If you wish to use a different password to uninstall specific agents, you can override the default global uninstall password by setting a different password for those agents in the Agent Settings profile.
You can read more about the required steps here.
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