I have a custom timer filed called analysttimer, which recording the time analyst spend on an incident, once the incident this field will shows total time spend. I can see the total time is captured in the analysttimer.totalduration field.
When create a report, I can only refer analysttimer filed as whole in the widget, rather than directly refer to analysttimer.totalduration as column.
It shows the actual mins if I look at the report directly in XSOAR, however if I export this report to a CSV or PDF the column shows the status of the analysttimer rather than the actual mins as attached image shows.
As anyone see this before? any suggestion how can I get the actual mins in the CSV file?
Thank you in advance
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