06-12-2023 08:31 PM
Dear Community,
After modifying the password for a Windows user, the user account is continually locked out.
Using Process Monitor, it was discovered that the XDR service (cyserver.exe) read cached credentials(C:\ProgramData\Cyvera\LocalSystem\Python\payload\grpc\_cython\_credentials).
At approximately the same time, the lsass.exe process began sending authentication information to AD.
Therefore, it is likely that the user account was locked out as a result of reading cached credentials around the same time.
May I ask what is stored in this path?
C:\ProgramData\Cyvera\LocalSystem\Python\payload\grpc\_cython\_credentials
Has anyone experienced a similar situation before?
Thanks.
06-13-2023 06:34 AM
Hi @Chilla, thank you for writing to Live Community.
This sounds like a very specific issue, and if it may have been as a result or Cortex XDR I highly suggest opening a support ticket through our customer support portal. and have them take a look at the issue.
06-13-2023 06:34 AM
Hi @Chilla, thank you for writing to Live Community.
This sounds like a very specific issue, and if it may have been as a result or Cortex XDR I highly suggest opening a support ticket through our customer support portal. and have them take a look at the issue.
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