Cortex XSOAR - Community Edition Support

[ELaufer]

Post here for all of your Community Edition support questions and one of our product experts will get back to you soon! 

[HYHY6565]

Prompted to attached my license to the Demisto Server but upon refreshing the web page, it is requesting for my license again.

Any help?

[GShriki]

Hi,

This might happen when the license expired before uploading it. Open the license file (it's a normal text file), and check expiration on it. Otherwise - try restarting the server, and then upload again.

If nothing works - Please check the logs for errors regarding license, and share so we can look.

Gilad 

[MattEllisPAC20]

I am having this same issue. I can't seem to get any help anywhere to get another license file either.

The log message related to license key is as follows...

"2020-09-04 08:54:26.0285 info [POST] "/license/upload" 200 2.064315ms (source: /home/circleci/.go_workspace/src/github.com/demisto/server/web/middleware.go:90)"

Attached is a screen shot of the license screen.

[GShriki]

MattEllisPAC20, are you not able to perform any action? When the system is downgraded to Free Edition - you should be able to work with it, under the Free Edition limitations (https://start.paloaltonetworks.com/rs/531-OCS-018/images/Cortex_XSOAR_Community_Edition_FAQ.pdf)

[ben12385]

Hi,

I am currently trying to test out Demisto; however, I signed up for it previously and my 30-day license has expired. I redownload the VM but it does not accept my old license as it has expired and I am unable to get DBot to run any form of automation. May I know where to obtain the community license to enable Dbot?