Cortex XSOAR - Community Edition Support

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L2 Linker

Cortex XSOAR - Community Edition Support

Post here for all of your Community Edition support questions and one of our product experts will get back to you soon! 

L0 Member

Prompted to attached my license to the Demisto Server but upon refreshing the web page, it is requesting for my license again.

 

Capture.PNG

 

Any help?

L2 Linker

Hi,

 

This might happen when the license expired before uploading it. Open the license file (it's a normal text file), and check expiration on it. Otherwise - try restarting the server, and then upload again.

If nothing works - Please check the logs for errors regarding license, and share so we can look.

 

Gilad 

Shriki
L0 Member

I am having this same issue. I can't seem to get any help anywhere to get another license file either.

 

The log message related to license key is as follows...

"2020-09-04 08:54:26.0285 info [POST] "/license/upload" 200 2.064315ms (source: /home/circleci/.go_workspace/src/github.com/demisto/server/web/middleware.go:90)"

 

Attached is a screen shot of the license screen.Annotation 2020-09-04 083840.jpg

L2 Linker

MattEllisPAC20, are you not able to perform any action? When the system is downgraded to Free Edition - you should be able to work with it, under the Free Edition limitations (https://start.paloaltonetworks.com/rs/531-OCS-018/images/Cortex_XSOAR_Community_Edition_FAQ.pdf)

Shriki
L0 Member

Hi,

I am currently trying to test out Demisto; however, I signed up for it previously and my 30-day license has expired. I redownload the VM but it does not accept my old license as it has expired and I am unable to get DBot to run any form of automation. May I know where to obtain the community license to enable Dbot?
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