Cortex XSOAR Context Issue

[Rawabdeh]

Hi Everyone, 

I have Cortex XSOAR with SplunkPY running and fetching incidents. I am using Splunk classifier and Splunk incoming mapper by default. 

Drill down is being enriched successfully and i can see it parsed at both classifier & mapper stages - see below screenshot

drilldown parsed in classifier&mapper

However, context is not splitting drill down details , It's all coming in one chunk of data and cannot be used in any playbook. - Below screenshot

drilldown nor parsed in context

Any ideas what might be causing this? Is there anywhere else to check that might affect Drilldown parsing in context?

[ABurt]

During the classification and mapping this is generally the way data is processed:

1. Classification determines what type of incident each new incident creation is created as
2. Mapping (specifically incoming in this instance) maps all the fields based on the type of incident (or globally)

It looks as if the incoming mapper in screenshot 1 is populating a field named "drilldown" in the incident. This would honour the transformation happening at the mapper (i.e. the parseJSON transformer). The second screenshot, when data ends up in the labels, does not undergo any mapper rules such as the parse JSON.

In the first screenshot, is the "drilldown" appearing in the incident as its own field or is this under the same "labels" as in the second screenshot?

[Rawabdeh]

@ABurt  This is exactly what's happening, context is not picking up this exact JSON parser. 

Drill down is coming under label as shown in this screenshot

Here i say it again, it was all parsed before and i built my playbooks based on these values.

[ABurt]

Has anything else changed since you built the playbooks. Such as updating XSOAR or any changes to Splunk?

[Rawabdeh]

That's what I've been trying to find out. the only changes I've made are on playbook inputs and classification. I have no idea how context parsing started behaving like this

[Rawabdeh]

I have just created 4 fields and mapped their values to drill down details and it's working fine. I know this isn't the best practice to create custom fields for each alert coming from Splunk. This was only for testing purposes. 

I can confirm that this isn't related to drill down fetching or mapping. issue is narrowed down to context display i believe.