Get Data Collection Survey Link

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Get Data Collection Survey Link

L0 Member

Hello community,

 

I'm currently working on a playbook in which I want to collect data from end users via a survey.

The troublesome part is that this has to happen via a ServiceNow ticket.

 

When creating the ticket in ServiceNow I want to include the survey-URL in the ticket notes.

Now, there isn't a URL created/saved in the context data. 

 

My current workaround is to update the ticket via Email, which looks weird in SNow because of the standard XSOAR email layout.

 

Is there a possibility to parse the survey-URL into context data after creation?

 

Best regards

Mat

1 accepted solution

Accepted Solutions

L3 Networker

Hi,
It is not possible today, there is an open feature request for it:
https://xsoar.ideas.aha.io/ideas/FR-I-97

If the email workaround works for you but the main issue is the email structure; you can easily change it:
https://docs.paloaltonetworks.com/cortex/cortex-xsoar/6-5/cortex-xsoar-admin/playbooks/playbook-task...

Creating a configuration key of "messages.html.formats.externalFormSubmit" with the value: "{{.link}}" will send only the generated link in the email, without any HTML, logo, title etc,
thanks.


View solution in original post

1 REPLY 1

L3 Networker

Hi,
It is not possible today, there is an open feature request for it:
https://xsoar.ideas.aha.io/ideas/FR-I-97

If the email workaround works for you but the main issue is the email structure; you can easily change it:
https://docs.paloaltonetworks.com/cortex/cortex-xsoar/6-5/cortex-xsoar-admin/playbooks/playbook-task...

Creating a configuration key of "messages.html.formats.externalFormSubmit" with the value: "{{.link}}" will send only the generated link in the email, without any HTML, logo, title etc,
thanks.


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