How to find incidents with a particular key present in context ?

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How to find incidents with a particular key present in context ?

L1 Bithead

whenever there is an email thread involved in the incident,  a field in the context is created as EmailThreads: [{email1 values}, {email 2 values}]

I want to find all the incidents which have this email thread involved.

7 REPLIES 7

It would duplicate the item in context to an incident field. Which automation are you using?

You can use the mapping options in the task configuration in the playbook editor or a separate setIncident task to write the data to a custom field on the incident.

The one in incident context subset will be called "incident.ExtractedFields" in case you want to keep the original name.

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