01-18-2023 11:15 AM
whenever there is an email thread involved in the incident, a field in the context is created as EmailThreads: [{email1 values}, {email 2 values}]
I want to find all the incidents which have this email thread involved.
01-19-2023 01:00 PM - edited 01-19-2023 01:01 PM
It would duplicate the item in context to an incident field. Which automation are you using?
01-23-2023 11:05 PM
You can use the mapping options in the task configuration in the playbook editor or a separate setIncident task to write the data to a custom field on the incident.
01-27-2023 02:47 PM
The one in incident context subset will be called "incident.ExtractedFields" in case you want to keep the original name.
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