- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
02-07-2021 04:31 AM
06-15-2021 01:59 AM
Hi,
By design the classification is done by a single field,
please submit a feature request for it.
As a workaround you can create a new transformer script that gets the whole incoming incident json as an input and takes into consideration any fields you want, then returns the desired incident type based on the script logic, that will be mapped to the right incident type in the classification wizard,
thanks.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!