Incident classification considering multiple fields

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Incident classification considering multiple fields

L1 Bithead
How can I classify an incident while taking multiple fields into consideration?
Let's say I have a list of numbers. Whenever an incident is registered I would like to check whether the value of Field A is in that list, if Yes, then classify by Field A, if Not then classify by other Field B.
 
1 REPLY 1

L3 Networker

Hi,
By design the classification is done by a single field,
please submit a feature request for it.
As a workaround you can create a new transformer script that gets the whole incoming incident json as an input and takes into consideration any fields you want, then returns the desired incident type based on the script logic, that will be mapped to the right incident type in the classification wizard,
thanks.

  • 1929 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!