Is there automation that delete old incident tikcet?

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Is there automation that delete old incident tikcet?

L1 Bithead

I have a job run every 5 mins and it will upload a file to AWS, after it runs it would create an incident which I don't want to keep, is there any out of box automation that can delete incident as well as the artifact the job created to save some space?

5 REPLIES 5

L4 Transporter

You could use the XSOAR File Management integration (community contributed), and add a step into your playbook to delete the file once it's uploaded to AWS.  

 

https://cortex.marketplace.pan.dev/marketplace/details/XSOARFileManagement/

 

I wouldn't worry about deleting the Incident, but you can do it via a command in the Core REST API integration.  

https://cortex.marketplace.pan.dev/marketplace/details/DemistoRESTAPI/

 

You would need another job to do it though, won't work if the Incident running your playbook tries to delete itself, then you'd need another playbook to delete that one, and so on (Basically Inception).  

 

 

L4 Transporter

You could use "demisto-delete-incidents (Demisto REST API)" to delete incidents by id.

L1 Bithead

I try to use "demisto-delete-incidents (Demisto REST API)" to test delete an incident, it give me an error 

 

Error from Core REST API is : Script failed to run: TypeError: Cannot read property 'constructor' of undefined at reduce_data (script:183:21(37)) (2603)

 

what is that mean

You should install "Demisto REST API (Deprecated)" and insert the API Key

L1 Bithead

I actually find the problem is on the REST API configuration, and API ID should be leave as blank rather than have an value. not sure why but that is how I get rid of the error

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