Incorrect Username or Password

[TerryDes]

Hello all. I have just installed Expedition but am unable to log in. I get the "Incorrect Username or Password" error.

I have run php /var/www/html/OS/startup/restore/restoreAdmin.php and got the expected reply:

✓ Connected successfully to the database
✓ Admin user found
✓ Admin password restored to: 'paloalto'

Still I cannot log in. Any suggestions? Thanks in advance.

Terry

[lychiang]

Hi @TerryDes ,

Couple things you can check:.

1. Make sure you HD has enough space , if there is no space left in / folder , it will prevent you to login.

2. Follow the solution in this article to re-install Expedition: https://live.paloaltonetworks.com/t5/expedition-discussions/incorrect-user-or-password-when-logging-...

[TerryDes]

We have enough space, and tried the second suggestion and it still does not work.

[lychiang]

Please follow the steps below to troubleshoot, after each of the steps , try to login to GUI , if you are able to login , you do not need to continue the remaining steps. 

1. Delete the cookies on your browser , and refresh the browser 

2. login to CLI to verify mysql service is up and running by issue below command:

sudo service mysql status 

You should see mysql service is "active(running) , if not , trying to restart the mysql by issue below command:

sudo service mysql restart

If you encounter an error, pelase follow the instructions to view more details on why mysql is not started.

3. Follow the below article to remove tc.log:

https://live.paloaltonetworks.com/t5/expedition-discussions/incorrect-user-or-password-when-logging-...

4. Verify if all php package are 7.0 by issuing below command:

apt list --installed | grep php 

If there are versions other than 7.0 installed, you will need to re-install the ubuntu VM from scratch.

[TerryDes]

Thank you for the prompt replies!

1. Have done after every attempt to fix, hasn't worked. Tried different browsers as well (Edge, Chrome)

2. Reply from server:

mariadb.service - MariaDB 10.5.15 database server
Loaded: loaded (/lib/systemd/system/mariadb.service; enabled; vendor preset: enabled)
Drop-In: /etc/systemd/system/mariadb.service.d
└─migrated-from-my.cnf-settings.conf
Active: active (running) since Mon 2022-05-16 16:26:52 UTC; 54min ago
Docs: man:mariadbd(8)
https://mariadb.com/kb/en/library/systemd/
Main PID: 1114 (mariadbd)
Status: "Taking your SQL requests now..."
Tasks: 11 (limit: 4612)
Memory: 105.9M
CGroup: /system.slice/mariadb.service
└─1114 /usr/sbin/mariadbd

3. Completed, no change.

4. Reply from server:

libapache2-mod-php7.0/focal,now 7.0.33-57+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php-common/focal,now 2:92+ubuntu20.04.1+deb.sury.org+2 all [installed,automatic]
php7.0-bcmath/focal,now 7.0.33-57+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php7.0-bz2/focal,now 7.0.33-57+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php7.0-cli/focal,now 7.0.33-57+ubuntu20.04.1+deb.sury.org+1 amd64 [installed,automatic]
php7.0-common/focal,now 7.0.33-57+ubuntu20.04.1+deb.sury.org+1 amd64 [installed,automatic]
php7.0-curl/focal,now 7.0.33-57+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php7.0-gd/focal,now 7.0.33-57+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php7.0-json/focal,now 7.0.33-57+ubuntu20.04.1+deb.sury.org+1 amd64 [installed,automatic]
php7.0-ldap/focal,now 7.0.33-57+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php7.0-mbstring/focal,now 7.0.33-57+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php7.0-mcrypt/focal,now 7.0.33-57+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php7.0-mysql/focal,now 7.0.33-57+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php7.0-opcache/focal,now 7.0.33-57+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php7.0-radius/focal,now 1.4.0~b1-22+ubuntu20.04.1+deb.sury.org+10 amd64 [installed]
php7.0-readline/focal,now 7.0.33-57+ubuntu20.04.1+deb.sury.org+1 amd64 [installed,automatic]
php7.0-soap/focal,now 7.0.33-57+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php7.0-xml/focal,now 7.0.33-57+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php7.0-zip/focal,now 7.0.33-57+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php7.0/focal,now 7.0.33-57+ubuntu20.04.1+deb.sury.org+1 all [installed]