05-17-2023 06:57 AM
It was discovered recently that we have a 220 in use that the Support contract was never activated. And now because the 220 is End of Sale we are unable to purchase a new Support contract. Is there a way to get this unit activated?
We have a lot of 220s that have support contracts that come to term at the end of this year, will we be able to renew support contracts?
05-23-2023 02:20 AM
Hi @Cris_Collins ,
I'm afraid not. A product must be covered by a support contract as of the End-of-Sale date to be eligible for support renewal. Support contracts may be renewed for the duration of the End-of-Life cycle, and cannot be allowed to lapse during this time and be reinstated later.
Source: https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-policy
I recommend reaching out to sales or support to check your options.
Kind regards,
-Kim.
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