64-bit User-ID Agent Software

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L2 Linker

64-bit User-ID Agent Software

Hi,

The Installation instructions for the User-ID Agent software remind you to ensure you've downloaded the correct version of the software (32 or 64-bit).

However I can't find the 64 bit version of 8.1.10 anywhere, only of the Credential Agent. Anyone know where it is?? 

I've tried installing the 32-bit version to Windows Server 2016 instead but the service won't start.

Thanks

 


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Community Team Member

Re: 64-bit User-ID Agent Software

Hi @Stephen_Elliott ,

 

As you pointed out there is no specific 64-bit version of 8.1.10 UID Agent (or any other version for that matter).  Only the Credential Agent has a 64-bit version as you also mentioned.

 

The 32-bit version should install fine though.

 

Cheers,

-Kiwi.

 

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L7 Applicator

Re: 64-bit User-ID Agent Software

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Community Team Member

Re: 64-bit User-ID Agent Software

Hey there @Stephen_Elliott ,

I don't know where you got the 32 bit version, but all of the versions available for download are on the support site here:

https://support.paloaltonetworks.com/

Inside that page, go to Updates > Software Updates then on the right, select "User Identification Agent" and then the rest of it should populate like in this screenshot. 

user-id agent 64bit.png

Scroll down and you should see the 8.1.11 or 8.1.12 64-bit versions.. UaCredInstall64-8.1.11-2.msi or UaCredInstall64-8.1.12-2.msi  respectively.

 

Don't forget that we have all of our software on that page available for download.

 

I sure hope this helps. (if so, please select this as resolved!)

-joe

Stay Secure,
Joe
End of line
Highlighted
Community Team Member

Re: 64-bit User-ID Agent Software

Hi @Stephen_Elliott ,

 

As you pointed out there is no specific 64-bit version of 8.1.10 UID Agent (or any other version for that matter).  Only the Credential Agent has a 64-bit version as you also mentioned.

 

The 32-bit version should install fine though.

 

Cheers,

-Kiwi.

 

View solution in original post

Highlighted
L2 Linker

Re: 64-bit User-ID Agent Software

Thanks Kiwi,

 

The 32-bit version did install but the service wouldn't run. I'm migrating from an old to new server so was trying to move the xml config file. However the 32-bit version service would run with a blank config, so I've rebuilt the configuration on the new server and it seems OK.

 

It's just a bit misleading that the UIA installation instructions tell you to ensure you have the correct 32 or 64-bit version.

 

Also a gotcha for anyone else reading - don't forget to migrate your 'exclude' users text file if you have. If you were daft enough to do that it really screws things up. <ahem>

 

Cheers.

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