ACC Tab no Appears

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Palo Alto Networks Approved
Palo Alto Networks Approved
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Community Expert Verified

ACC Tab no Appears

L1 Bithead


Can you help me to find the ACC tab i can not found it ?


Community Team Member

Hi @Meshall ,


You're probably logged in with an Admin Role Profile that has the 'ACC' tab disabled as illustrated in the screenshot below :


Admin Role ProfileAdmin Role Profile


Cheers !


LIVEcommunity team member, CISSP
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i can not found it !





Are you attempting to modify your access with the account that doesn't have access to ACC, or an account with superuser permissions? From the screenshot you shared it looks like you are attempting to give your limited profile additional permissions, which isn't going to work.

Right now I'm  using admin (superadmin) still i can not found ACC ! 





If your superuser isn't able to view the ACC something sounds kind of messed up. I would start by restarting the management-server and seeing if things start to show up normally, and if that doesn't work attempt to restart the box. If still no joy you'll need to contact TAC.


When it comes to your non-superuser account ensure that the assigned admin-role profile has ACC enabled either in the GUI or the XML. 


I tested this with my PA

I can see the ACC tab with non admin user.








@aljohani1409 wrote:

Right now I'm  using admin (superadmin) still i can not found ACC ! 




@aljohani1409 as @kiwi and others have already pointed out, you're 99.9999999% probably using an account via a role that isn't configured to see the ACC tab.  


The account in your screenshot even says you're using an account called "securityadmin."  While you might preceive this role to be a "superadmin" that might be for your role/function in your company for your use of the firewall, but from the actual FIREWALL side, the administrative control of the firewall itself, I'd bet my month's pay check your "securityadmin" isn't a "superadmin."


I'd talk to the person who owns the control of your firewall.

L6 Presenter

@Meshall ... Ditto, to what I commented about @aljohani1409 had posted.  @kiwi was more than likely spot-on with identifying the issue.

Thank you for your support , FYI this firewall on my test lab not production environment.  right now I'm access thought admin account

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