An active Wildfire license is required for this feature

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An active Wildfire license is required for this feature

L0 Member

Hi everyone!

Every 15 minutes i get an email notification: opaque: Retrieving Content 'WildFire' info failed with error 'An active Wildfire license is required for this feature' but the license is valid till October 2022. 

Could someone help me with this issue ?

My device is PA 850


Thanks in advance


Community Team Member



Can you check if there's a trial license or expired license present on your device ? If so you could remove it with below procedure and check. If that doesn't resolve the issue, please upload the Tech Support file to TAC/support for analysis.


How to Delete Expired or Trial Licenses


Run "Request license info" to confirm the current licenses.


Hope it helps,



LIVEcommunity team member, CISSP
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